Service getting better
Been with them since 2006
If I could leave 0stars I would. Be very careful when trying to set up a new account or participating in one of their "promotions". Went into the store and asked about a promotion. The manager informed us step for step what we had to do when setting up a new account. Something about the entire ordeal did not sound right so I specifically asked the manager "would we still qualify for this promotion" He informed me that we would and if there were any issues he would resolve. After 3 days of calling only to getting pushed off I finally got ahold of him and he refuses to do anything and was a complete jerk. When I asked about his supervisors info due to his service not the promotion, he completely refused to give it out and I would have to contact Sprint corporate. This ordeal has been going on for 1 full week, the manager Josh misinformed his customers then backs out on what he stated and is completely rude and arrogant.
Went in to upgrade my phone and switch my old phone over to my son since he just dropped and broke his phone. Well the next day I find out a hot spot was added to my laccount without my permission. I have called the store every day to have this hot spot removed, I do not even have the hot spot devise.. 3 days later it has not been removed. Then today I find out that a hot spot was also added to my sons account, again without his permission.. If you go into this store call sprint before you leave the store and ask if anything was added to your account before you walk out the door. This is shameful practice that one of their employees is doing and I am being left to clean up this mess. I was told by customer care that if I do not return the hot spot devise within 14 days I will be charged $600 and as of now my account is being charged $40 a month for something I did not authorize.
Customer service is great and can be entertaining as well
Sprint By Preferred Wireless is a US Electronics Store based in Marion, Ohio. Sprint By Preferred Wireless is located at 1713 Marion-Mt Gilead Rd, Marion, OH 43302, USA.
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